Customer Privacy Statement

Altiplano Insulation, Inc. is committed to respecting and protecting our customers’ privacy. We collect only the information necessary for payment and shipping orders. This information is retained in the event we need to contact customers individually regarding product satisfaction, evaluation, feedback, or other product issues. Our web site is designed so that visitors can access the website without identifying themselves or revealing personal information. Altiplano collects personal information such as name, contact information, shipping and billing information, and transaction and credit card information. We may request additional optional information regarding interests, demographics, product experience, contact preferences, etc. Data collected on-line may be combined with information provided off-line. Personal information is used to fill, ship, and bill orders, provide updates on services and benefits, improve our website, and contact customers. Credit card numbers are used only for processing payments and are retained only if the customer elects to establish an account profile on the site. Altiplano may use non-financial information in combination with information from other customers to define our customer base, update/improve our website, or develop new products that would benefit our customers. Collected information may be used for market research or to provide marketing information that would benefit the customer.

Altiplano does not sell, rent, or lease personal information to others. No information will be shared unless required by law.

Our website is not intended or designed to attract children under the age of 18. No personal information is intentionally collected from any person under the age of 18. Those under the age of eighteen (18) may use the Altiplano website only with parental or guardian permission and participation.

Appropriate physical, electronic, and managerial procedures are employed to prevent unauthorized access or disclosure and to ensure the appropriate use of personal information and its security. We use Secure Socket Layers (SSL), the industry standard in transferring information securely and in processing orders and financial information. The SSL encrypts the order and financial information in an indecipherable code for transmission. When the checkout process is initiated, an order will move to a secure area of our site. Once on the secure site the page address (URL) will change from http to https.

The password-protected portions of our site are intended for the customer’s protection. The customer is responsible for taking all reasonable steps to ensure that no unauthorized person shall have access to an established password or account. It is the customer’s sole responsibility to control the dissemination and use of activation codes and passwords for an account. In the event of unauthorized access, it is the customer’s responsibility to request account deactivation by Altiplano. The customer authorizes persons involved in the operation of the Altiplano website the right to receive, transmit, monitor, retrieve, and store collected information, including information which may be privileged and confidential under applicable state and federal laws.

Altiplano employs technology (cookies) that enables the review of links accessed on our site. Any such monitoring is done generically and in accordance with local laws. Any links to third party web sites are provided as a convenience to our website visitors. Use of these links will take the visitor off the Altiplano site. These links are provided as a service to our visitors and we do not make any representations regarding them or their company policies.