Returns & Exchanges
Our Policy
Altiplano products may be returned within 30 days of purchase for a full refund of the cost of the garment plus taxes. Altiplano must be notified of the return and authorization for the return received before shipping. The garment must be returned in new condition. Shipping charges will not be refunded. The customer returning a garment assumes responsibility for shipping the return to Altiplano. We recommend tracking and/or insurance.
Lifetime Guarantee
We’re not satisfied unless our customers are. Altiplano products may be returned within 30 days of purchase for a refund or exchange of any garment. Our garments are durable and guaranteed for the lifetime of the product under normal wear and tear against defects in materials and/or workmanship. We do not cover damage due to misuse or abuse. Altiplano must be notified of any return and authorization for the return obtained before shipping.